Groovix Hardware Warranty

Groovix systems come standard with 1 year of standard support, software upgrades, and hardware warranty.

An upgrade to 3 years of standard support, software upgrades, and hardware warranty can be purchased for an additional fee.

Detailed Warranty Terms
Open Sense Solutions LLC warrants that Groovix Computers are free from defects in materials or workmanship under normal use during the warranty period. The warranty period commences on the date of purchase. The warranty does not cover:

Shipping costs from the user to Open Sense Solutions.
Any problems with or caused by hardware that has been added (that did not come with the system).
Any files or data that have been deleted or lost by any means.
Any consumables.
The warranty does not include liability for data loss due to defective hardware.

Data backup is the responsibility of the user and YOU should ensure your data is backed up at all times.

The following services are specifically excluded from coverage under the Warranty, and if such services are performed, shall be charged (labor, parts, and travel related expenses) to you at Open Sense Solutions LLC prevailing prices and hourly rates (portal to portal) with a minimum charge of one (1) hour per call:

Maintenance of accessories, attachments, or other devices not under warranty by Open Sense Solutions LLC. This includes accessories and add-ons purchased from Open Sense Solutions LLC that have a manufacturer's warranty.
Owner's requested specifications changes or services connected with relocation of the Equipment.
Preventive maintenance, routine cleaning, or lubrication and set-up.
The repair and replacement of consumables such as but not limited to: magnetic diskettes, tapes, batteries, cartridges, ribbons, print heads, toner cartridges, drums, and developer units.
Services performed outside Open Sense Solutions LLC normal hours or Standby Time. Standby Time is time spent at the site awaiting access to the Equipment.
Inspection or testing by Open Sense Solutions LLC resulting in "no problem found." (Open Sense Solutions LLC may charge you for this service.)
Repair, maintenance, and adjustment to the Equipment for reasons other than ordinary wear and tear, including, but not limited to, your or other user negligence, neglect, misuse (including faulty installation, repair, or maintenance by parties other than Open Sense Solutions LLC or it's representative), abuse, misapplication, accident, or modification without Open Sense Solutions LLC prior written approval, use of supplies or software which are defective or do not meet Open Sense Solutions LLC specifications, use with other devices not covered under this Warranty, improper environment (including lack of proper temperature or humidity control), unusual physical or electrical stress or interference, failure or fluctuation of electrical power, air conditioning, or sprinkler system, lightning, static electricity, fire, storm, relocation or reinstallation of the Equipment by anyone other than Open Sense Solutions LLC or it's representative, vandalism, water damage, other casualty beyond the control of Open Sense Solutions LLC or it's representative, acts of God, or damage ordinarily covered by insurance.
Service necessary to comply with requirements or regulations of any governmental body or agency arising after this Agreement, or if the serial numbers or other means of identification of the Equipment have been tampered with or removed.
Open Sense Solutions LLC shall not be required to perform maintenance service to Equipment if attachments to or alterations of such Equipment makes such maintenance impractical or a safety hazard.
Network administration (adding users, etc) and tuning (writing script files, etc) are not covered by this agreement, and will be billed at the current hourly rate when required.

Open Sense Solutions LLC, at their sole discretion, may replace the Equipment in whole or in part with comparable equipment and may use remanufactured and refurbished parts and modules in performing service. Replacement parts and modules shall become your property; the replaced parts shall become the property of Open Sense Solutions LLC and shall be returned to Open Sense Solutions LLC at Owner's expense. Any replaced parts are warranted for a period of time up to the remainder of the time left on the original Equipment warranty.

Open Sense Solutions LLC liability under this agreement shall be limited to keeping the equipment in good working order. you hereby agree that Open Sense Solutions LLC shall not have any liability whatsoever with respect to its obligations under this agreement for anY consequential, exemplary, special, indirect or incidental damages. Open Sense Solutions LLC shall not be liable for any damages caused by a delay in the furnishing of maintenance services under this agreement even when informed in advance of the likelihood of such damage. Neither Open Sense Solutions LLC, nor its affiliates, partners, agents, suppliers, or representatives warrant that your computer hardware or software will meet minimum performance levels or that the hardware oR software provided to me by Open Sense Solutions LLC will be free from defects of any kind or will perform in accordance with their specifications; nor do they make any warranty as to the results that may be obtained through my use of the foregoing. Open Sense Solutions LLC may, at its discretion, engage subcontractors to perform work hereunder, provided Open Sense Solutions LLC shall fully pay said subcontractor and in all instances remain responsible for the proper completion of this Warranty. All change orders shall be in writing and signed both by Owner and Open Sense Solutions LLC. In the event Owner shall fail to pay any payment due, Open Sense Solutions LLC may cease work without breach pending payment or resolution of any dispute.

OTHER GENERAL PROVISIONS
In the event that any one or more of the provisions contained in this Warranty shall for any reason be held to be invalid, illegal or unenforceable in any respect, this Warranty shall be enforced to the maximum extent possible. No waiver of any provision of the Warranty by Open Sense Solutions LLC shall be deemed to be an ongoing waiver of such provision or rights of Open Sense Solutions LLC related thereto. Except as otherwise specified herein, any notice to be given under the terms of this Warranty shall be in writing and shall be posted in plain view at Open Sense Solutions LLC specified address.

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