Groovix systems come standard with 1 year of standard support, software upgrades, and hardware warranty.
An upgrade to 3 years of standard support, software upgrades, and hardware warranty can be purchased for an additional fee.
Detailed Warranty Terms
Open Sense Solutions LLC warrants that Groovix Computers are free from
defects in materials or workmanship under normal use during the
warranty period. The warranty period commences on the date of purchase.
The warranty does not cover:
Data backup is the
responsibility of the user and YOU should ensure your data is backed up
at all times.
- Shipping costs from the user to Open Sense Solutions.
- Any problems with or caused by hardware that
has been added (that did not come with the system).
- Any files or data that have been deleted or
lost by any means.
- Any consumables.
- The warranty does not include liability for
data loss due to defective hardware.
>The following services are specifically
excluded from coverage under the Warranty, and if such services are
performed, shall be charged (labor, parts, and travel related expenses)
to you at Open Sense Solutions LLC prevailing prices and hourly rates
(portal to portal) with a minimum charge of one (1) hour per call:
- Maintenance of accessories, attachments, or
other devices not under warranty by Open Sense Solutions LLC. This
includes accessories and add-ons purchased from Open Sense Solutions
LLC that have a manufacturer's warranty.
- Owner's requested specifications changes or
services connected with relocation of the Equipment.
- Preventive maintenance, routine cleaning, or
lubrication and set-up.
- The repair and replacement of consumables such
as but not limited to: magnetic diskettes, tapes, batteries,
cartridges, ribbons, print heads, toner cartridges, drums, and
- Services performed outside Open Sense Solutions
LLC normal hours or Standby Time. Standby Time is time spent at the
site awaiting access to the Equipment.
- Inspection or testing by Open Sense Solutions
LLC resulting in "no problem found." (Open Sense Solutions LLC may
charge you for this service.)
- Repair, maintenance, and adjustment to the Equipment for reasons other
than ordinary wear and tear, including, but not limited to, your or
other user negligence, neglect, misuse (including faulty installation,
repair, or maintenance by parties other than Open Sense Solutions LLC
or it's representative), abuse, misapplication, accident, or
modification without Open Sense Solutions LLC prior written approval,
use of supplies or software which are defective or do not meet Open
Sense Solutions LLC specifications, use with other devices not covered
under this Warranty, improper environment (including lack of proper
temperature or humidity control), unusual physical or electrical stress
or interference, failure or fluctuation of electrical power, air
conditioning, or sprinkler system, lightning, static electricity, fire,
storm, relocation or reinstallation of the Equipment by anyone other
than Open Sense Solutions LLC or it's representative, vandalism, water
damage, other casualty beyond the control of Open Sense Solutions LLC
or it's representative, acts of God, or damage ordinarily covered by
- Service necessary to comply with requirements
or regulations of any governmental body or agency arising after this
Agreement, or if the serial numbers or other means of identification of
the Equipment have been tampered with or removed.
- Open Sense Solutions LLC shall not be required
to perform maintenance service to Equipment if attachments to or
alterations of such Equipment makes such maintenance impractical or a
- Network administration (adding users, etc) and
tuning (writing script files, etc) are not covered by this agreement,
and will be billed at the current hourly rate when required.
Open Sense Solutions LLC, at their sole discretion, may replace the
Equipment in whole or in part with comparable equipment and may use
remanufactured and refurbished parts and modules in performing service.
Replacement parts and modules shall become your property; the replaced
parts shall become the property of Open Sense Solutions LLC and shall
be returned to Open Sense Solutions LLC at Owner's expense.
Any replaced parts are warranted for a period of time up to the
remainder of the time left on the original Equipment warranty.
Open Sense Solutions LLC liability under this agreement shall be
limited to keeping the equipment in good working order. you hereby
agree that Open Sense Solutions LLC shall not have any liability
whatsoever with respect to its obligations under this agreement for anY
consequential, exemplary, special, indirect or incidental damages. Open
Sense Solutions LLC shall not be liable for any damages caused by a
delay in the furnishing of maintenance services under this agreement
even when informed in advance of the likelihood of such damage.
Neither Open Sense Solutions LLC, nor its affiliates, partners, agents,
suppliers, or representatives warrant that your computer hardware or
software will meet minimum performance levels or that the hardware oR
software provided to me by Open Sense Solutions LLC will be free from
defects of any kind or will perform in accordance with their
specifications; nor do they make any warranty as to the results that
may be obtained through my use of the foregoing. Open Sense Solutions
LLC may, at its discretion, engage subcontractors to perform work
hereunder, provided Open Sense Solutions LLC shall fully pay said
subcontractor and in all instances remain responsible for the proper
completion of this Warranty.
All change orders shall be in writing and signed both by Owner and Open
Sense Solutions LLC.
In the event Owner shall fail to pay any payment due, Open Sense
Solutions LLC may cease work without breach pending payment or
resolution of any dispute.
OTHER GENERAL PROVISIONS
In the event that any one or more of the provisions contained in this
Warranty shall for any reason be held to be invalid, illegal or
unenforceable in any respect, this Warranty shall be enforced to the
maximum extent possible.
No waiver of any provision of the Warranty by Open Sense Solutions LLC
shall be deemed to be an ongoing waiver of such provision or rights of
Open Sense Solutions LLC related thereto.
Except as otherwise specified herein, any notice to be given under the
terms of this Warranty shall be in writing and shall be posted in plain
view at Open Sense Solutions LLC specified address.